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3 Principles that Made Me a Better Real Estate Broker

If you enjoy emotional highs and lows in a matter of minutes where anxiety and frustration are its source, then there is nothing like shopping for a home.

And I happen to think the best real estate brokers are the ones who had a hard time buying their first home.

I didn’t see myself ever becoming a real estate broker.  I enjoyed working on Wall Street and all the perks and fringe benefits that came with it.  The over-the-counter currency derivatives market for trading and sales was good to me and my family.

But like most arm chair Monday morning quarterbacks, I couldn’t help but think I could do a better job than some of the Agents my wife and I met in our 2 year search for our first house.

Let me share with you what guides my business practices in real estate?

Brooklyn Real Estate in 1998

My wife and I had been looking for a house to raise our family since 1996.  We just had our last child and our family of 5 had outgrown the 2 bedroom apartment we were renting from her parents in East New York.

Viewing properties with real estate agents was a less than exciting experience right from the start.

After a myriad of bizarre experiences, from an Agent attempting to extort $100 to show us properties to offering full asking price on a home, only to have an agent attempt to negotiate a higher offer, we bought a house direct from a FSBO, also known as a do-it-yourself-seller.

50 Houses viewed and 5 failed offers later, my thoughts boiled down to 3 areas of concern;

Do homeowners know this is how their being represented?

Should a home buyer have expectations of service from a real estate agent?

Why do I have to rely on one person to contact me about my offer/sale?

These 3 principles are what made me a better real estate broker  in Brooklyn.

1. The sacrifice of homeownership should count

I’ve met lots of homeowners in my career that have interviewed me for the job of selling their home.

In most cases, the prospective clients have only bought the one house their preparing to sell and staying abreast of it’s value wasn’t something that was on their to-do list while repairing, maintaining and remodeling their home.

Agents competing for the property listing have often been given to being less than honest about what the home is worth and have suggested a listing price that is either below or above it’s value.

What homeowners aren’t aware of is that the suggested list price is often an indication of THAT brokers tools and resources for the job.

Homeowners need to hire Capacity, not potential.

A capable real estate broker not only has the tools and resources to effectively market a home but is current on available mortgage financing, sales trends and home buyer demand.

Homeowners deserve to be rewarded for all the sacrifices made for their stewardship.

True Gotham Blog publisher Douglas Heddings has understood this in his career as a Manhattan based real estate broker and has made moves felt necessary to increase and/or improve his team’s capacity.

2. Home buyers should be met where they are

Astute real estate brokers are superior marketers who have mastered the retail process of selling existing homes.

Great real estate brokers are also aware that home buyers in the market are usually shopping without a process to guide their new home search.

Getting a home shopper’s attention through broad, diverse marketing channels can increase the number of appointments.

However, I consider it unfair to a home buyer to view property without being aware of the requirements for purchasing.

Qualifying home buyers takes skill and experience.

With the majority of home buyers applying an elementary process in their home search, nothing compounds more on their inexperience than an aggressive agent.

And the expense of a contracted offer that fails to close depletes the finances of the home buyer.

Urban Digs Blog publisher Noah Rosenblatt is developing his real estate practice to cater exclusively to home buyers and investors, with online tools and resources to aid them in becoming astute real estate buyers.

Empowering his buyer clients will prove a successful strategy in executing purchase offers.

3. Real Estate sales should be done in the open

The real estate business doesn’t have a long history of being transparent for consumers.

Sellers have often been concerned about the agent’s activities on their behalf, but without a point of reference, homeowners are left to depend entirely on their brokers efforts.

Home buyers who make an offer are anxious to learn the outcome of their proposal made either through their agent or directly to the seller’s agent.

Both parties have had to live with what they consider the necessary evil of dealing with a middle man involved in a transaction that impacts their futures.

Agents have often found it hard to reveal the process in terms that both principals for fear that it dilutes the value they bring to the transaction.

What we’re developing at Corley Realty Group is an online web portal with links from each available property listing page that will provide buyers the status of their offer and sellers the steps taken on their behalf in our sales efforts.

Each of the reasons stated…

Have been the guiding principles driving our real estate practice since 2002.

And after eight years, the best is yet to come.

Michael A. Corley is a licensed Real Estate Broker and Exec. Vice President at Corley Realty Group.  Born and raised in Bedford Stuyvesant, he now resides in Crown Heights with his wife and children

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greyp 5 pts

I think that http://www.myteamruby.com is a great Raleigh real estate agent.

As usual, this is a great topic and I enjoyed the myriad of responses. I don't have much to add since you all have already expressed it.

Good business will follow when you possess the knowledge and skills to make a complicated process become manageable for your clients/customers to comprehend.

And as one post indicated, that can be a step by step process or a brief synopsis. Whatever the situation is, you better be well prepared to handle the call of duty.

Hey Allison,

I like where your going with your comment.

The real estate professional has to be adept at knowing what situations they encounter call for as an appropriate response.

Agents have to know that they have to keep their negotiation cap on when engaging parties involved in a real estate transaction.

It's a skill to make the complex appear simple.

Thanks for bringing your thoughts to the conversation ;-)

And at times a degree in psychology might be a help, too! :)

Barbara,

I have too many ways to respond to that.

I wonder if the people we're working for and/or with are aware of how much they ask of us and what sacrifices we make to realize their needs in a listing or sale/rental.

But as they say in the Sopranos, "this is the life we've chosen, this thing of ours"

You make some good points in this piece but at the end of the day a good agent and/or broker has selfless diversity as well as versatility in the marketplace topped with knowing all aspects of the business very well thru the law we are governed to uphold.

The selfless diversity and versatility lends to knowing if you can really help that buyer and/or seller in their needs and wants list and be honest enough to put their needs before yours. I see too many agents placing themselves into the equation of the deal and providing poor service because of it.

At Perfect Quarters, Inc we do not make ourselves part of the bottom-line equation to what we'll recommend to a buyer and/or seller. Everything is always about the buyer and/or sellers needs and wants then, we stay up-to-date on market trends, conditions & we know all aspect of the business so we can provide a clear picture to the buyer and/or seller for them to have the best representation possible.

In the end, educating them every step of the way if they choose to learn the process. I say this because some buyers and/or seller just want great facilitators who do their job and the result simply speak for themselves.

So understand what your customer wants and know you can deliver without compromise.

Thanks for the invite to comment on such a great piece.

Hey J. Edwards,

You've made some fantastic points, some of which could have been added to this post.

Especially the part about "sometimes buyers and sellers just want a great facilitator".

I'm in firm agreement that a broker should take the business they can handle and not let the size of the potential commission lure them into a bad outcome right from the start.

Beginning each listing with "what are my client's needs and wants" is a good way of taking you out of the equation and putting you into the role of facilitator.

Thanks for stopping by and sharing your insights :-).

Excellent points, Michael, and I could go on about them all day (and why they are increasingly essential in today's market), but I won't take up space on your blog here to do so. But the one word that epitomizes what I find most important in a real estate broker and what I make sure I provide to all my clients and customers is knowledge - about all aspects of every transaction.

Thanks for the post, and for the invite to comment - you've given me a tremendous amount of food for thought and a lot I want to express.

Hey Barbara,

Thanks for taking the time to comment. And I'm with you, clients and customers deserve the expert knowledge a broker possess about every aspect of their transaction.

It's sometimes the only thing that can keep a deal together, what with all the parties involved in closing a sale.

I've said to my wife that a real estate broker and an orchestra conductor have synonymous occupations: both need to coordinate, direct and pace the efforts of everyone involved in a sale.

Come back and share your insights often :-).

A wonderful job. Super helpful ifonrmaiton.

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